{"id":799,"date":"2020-07-21T16:39:31","date_gmt":"2020-07-21T14:39:31","guid":{"rendered":"https:\/\/mekruphy.com\/de\/?page_id=799"},"modified":"2023-04-04T09:10:19","modified_gmt":"2023-04-04T07:10:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/mekruphy.com\/en\/service\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-here-you-find-answers-to-the-most-frequently-asked-questions\">Here you find answers to the most frequently asked questions:<\/h2>\n\n\n\n<div class=\"wp-block-advgb-accordions advgb-accordions-22d6ce91-cfd4-4545-a07b-3587647d3f30 advgb-accordion-wrapper\">\n<div class=\"wp-block-advgb-accordion-item advgb-accordion-item advgb-dyn-f8c40a18\" style=\"margin-bottom:30px\"><div class=\"advgb-accordion-header\" style=\"background-color:#0f9bdd;color:#eee;border-style:solid;border-width:0px\"><span class=\"advgb-accordion-header-icon\"><svg fill=\"#fff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><path opacity=\"0.87\" fill=\"none\" d=\"M24,24H0L0,0l24,0V24z\"><\/path><path d=\"M16.59,8.59L12,13.17L7.41,8.59L6,10l6,6l6-6L16.59,8.59z\"><\/path><\/svg><\/span>Can I borrow and try out the experiment sets?\u00a0\u00a0<\/div><div class=\"advgb-accordion-body\" style=\"background-color:#eeeeee;border-style:solid !important;border-width:0px !important;border-color:undefined !important;border-top:none !important\">\n<p>Yes, you can order up to four different experiment sets and test them for four weeks. After the expiration of the time, you either send the teaching materials back to us or purchase the selected sets.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-advgb-accordion-item advgb-accordion-item advgb-dyn-191ee470\" style=\"margin-bottom:30px\"><div class=\"advgb-accordion-header\" style=\"background-color:#0f9bdd;color:#eee;border-style:solid;border-width:0px\"><span class=\"advgb-accordion-header-icon\"><svg fill=\"#fff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><path opacity=\"0.87\" fill=\"none\" d=\"M24,24H0L0,0l24,0V24z\"><\/path><path d=\"M16.59,8.59L12,13.17L7.41,8.59L6,10l6,6l6-6L16.59,8.59z\"><\/path><\/svg><\/span>Can MEKRUPHY demonstrate the experiment sets for us?<\/div><div class=\"advgb-accordion-body\" style=\"background-color:#eeeeee;border-style:solid !important;border-width:0px !important;border-color:undefined !important;border-top:none !important\">\n<p>Yes, we are happy to present the teaching materials directly in your school or at our training room located in the company building in Pfaffenhofen\/Ilm (Germany). You can arrange appointments for this by phone or email.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-advgb-accordion-item advgb-accordion-item advgb-dyn-46253bb0\" style=\"margin-bottom:30px\"><div class=\"advgb-accordion-header\" style=\"background-color:#0f9bdd;color:#eee;border-style:solid;border-width:0px\"><span class=\"advgb-accordion-header-icon\"><svg fill=\"#fff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><path opacity=\"0.87\" fill=\"none\" d=\"M24,24H0L0,0l24,0V24z\"><\/path><path d=\"M16.59,8.59L12,13.17L7.41,8.59L6,10l6,6l6-6L16.59,8.59z\"><\/path><\/svg><\/span>How long is the delivery time for experiment sets?\u00a0<\/div><div class=\"advgb-accordion-body\" style=\"background-color:#eeeeee;border-style:solid !important;border-width:0px !important;border-color:undefined !important;border-top:none !important\">\n<p>That depends on the product and the quantity of experiment sets ordered. Once you send us your order, we will check it and inform you of the estimated delivery date in the order confirmation.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-advgb-accordion-item advgb-accordion-item advgb-dyn-67673878\" style=\"margin-bottom:30px\"><div class=\"advgb-accordion-header\" style=\"background-color:#0f9bdd;color:#eee;border-style:solid;border-width:0px\"><span class=\"advgb-accordion-header-icon\"><svg fill=\"#fff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><path opacity=\"0.87\" fill=\"none\" d=\"M24,24H0L0,0l24,0V24z\"><\/path><path d=\"M16.59,8.59L12,13.17L7.41,8.59L6,10l6,6l6-6L16.59,8.59z\"><\/path><\/svg><\/span>How many students should work with one experiment set?<\/div><div class=\"advgb-accordion-body\" style=\"background-color:#eeeeee;border-style:solid !important;border-width:0px !important;border-color:undefined !important;border-top:none !important\">\n<p>Our experience shows that students work best with our experiment sets in pairs.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-advgb-accordion-item advgb-accordion-item advgb-dyn-2306fd4d\" style=\"margin-bottom:30px\"><div class=\"advgb-accordion-header\" style=\"background-color:#0f9bdd;color:#eee;border-style:solid;border-width:0px\"><span class=\"advgb-accordion-header-icon\"><svg fill=\"#fff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><path opacity=\"0.87\" fill=\"none\" d=\"M24,24H0L0,0l24,0V24z\"><\/path><path d=\"M16.59,8.59L12,13.17L7.41,8.59L6,10l6,6l6-6L16.59,8.59z\"><\/path><\/svg><\/span>Can I reorder individual spare parts?<\/div><div class=\"advgb-accordion-body\" style=\"background-color:#eeeeee;border-style:solid !important;border-width:0px !important;border-color:undefined !important;border-top:none !important\">\n<p>Yes, we offer quick and easy follow-up orders for individual parts. You can simply use our contact form, call us or order the spare parts in our webshop.\u00a0<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-advgb-accordion-item advgb-accordion-item advgb-dyn-edcb1ec0\" style=\"margin-bottom:30px\"><div class=\"advgb-accordion-header\" style=\"background-color:#0f9bdd;color:#eee;border-style:solid;border-width:0px\"><span class=\"advgb-accordion-header-icon\"><svg fill=\"#fff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"><path opacity=\"0.87\" fill=\"none\" d=\"M24,24H0L0,0l24,0V24z\"><\/path><path d=\"M16.59,8.59L12,13.17L7.41,8.59L6,10l6,6l6-6L16.59,8.59z\"><\/path><\/svg><\/span>How do I get the price list for spare parts?\u00a0\u00a0<\/div><div class=\"advgb-accordion-body\" style=\"background-color:#eeeeee;border-style:solid !important;border-width:0px !important;border-color:undefined !important;border-top:none !important\">\n<p>You can request price lists for spare parts via email, phone or our contact form.<\/p>\n\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"5\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/799#wpcf7-f5-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your name (*) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><label> Your e-mail address (*) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><label> Your school (title, address, contact) (*) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-school\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-school\"><\/textarea><\/span>\n<\/p>\n<p><label> Subject(*) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n<\/p>\n<p><label> Your message (*) <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><label> Confirm information about data security (*)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-gdpr\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"checkbox-gdpr[]\" value=\"I consent to the storage of my data in accordance with the terms of use.\" \/><span class=\"wpcf7-list-item-label\">I consent to the storage of my data in accordance with the terms of use.<\/span><\/span><\/span><\/span><br \/>\nMore information about data security: <a href=\"https:\/\/mekruphy.com\/en\/privacy-policy\/\">Information on our data privacy policy<\/a>\n<\/p>\n<div class=\"right\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit message\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Here you find answers to the most frequently asked questions:<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":785,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_eb_attr":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-799","page","type-page","status-publish","hentry"],"acf":[],"coauthors":[],"author_meta":{"author_link":"https:\/\/mekruphy.com\/en\/author\/mwbsca\/","display_name":"mwbscA"},"relative_dates":{"created":"Posted 6 years ago","modified":"Updated 3 years ago"},"absolute_dates":{"created":"Posted on 21 July 2020","modified":"Updated on 4 April 2023"},"absolute_dates_time":{"created":"Posted on 21 July 2020 16:39","modified":"Updated on 4 April 2023 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